Store Return Policy

 

 

RANCHO BEAUTY & SUPPLY
Product Return Policy
 
A receipt dated within 14 days of purchase is required for all returns and exchanges. No refunds of any type will be given. You may make an exchange or receive store credit redeemable in any one of our stores. Electrical merchandise must be in its original box and in new condition. (Please see below for additional rules on returns and exchanges of electrical merchandise).
 
ALL SALES ARE FINAL ON THE FOLLOWING ITEMS: Hair color, hair brushes, make-up brushes, make-up, nail polish, nail implements, hair accessories, and clearance items.
 
RETURN POLICY FOR ELECTRICAL MERCHANDISE
 
All electrical merchandise is guaranteed to be free from any manufacturing defects for 30 days after purchase. If you electrical item becomes defective within this time period, you may bring it back in its original package and with your original store receipt to be exchanged for the same exact product and model #. After 30 days, you may return your defective product to the manufacturer for repair or replacement at your expense. The manufacturer's information is enclosed in the box and should be kept by you for future reference. Please be advised that if your electrical appliance shows excessive wear that could not reasonable occur within a 30 day period of use, your request to exchange or return the item will be denied. Additionally, if your electrical item is unused and in its original box, you may return it with your original receipt within the 14-day return period for store credit. No refunds of any kind will be made.
 
Salon Policy
 
The employees of Rancho Beauty & Supply pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.
 
Menu prices listed in the Service Menu at the front desk are base prices.   The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she begins your service. Payment for salon services is expected to be paid at the time of service.
 
Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started. 
 
We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the front desk within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, or with another stylist of your choice, at no additional charge to you.

Store/Salon Hours

Monday9am - 7pm
Tuesday9am - 7pm
Wednesday9am - 7pm
Thursday9am - 7pm
Friday9am - 7pm
Saturday9am - 7pm
Sunday11am - 6pm
Walk-ins are always welcome!
Rancho Beauty & Supply - 813 West Foothill Boulevard - Upland, CA 91786, USA - 909-920-3433

Upland and Claremont , CA